Useful Information
All films on our platform are for free and available in all Nordic countries (with some exceptions).
All films are in English or with English subtitles.

1. How do I watch a film?
To watch a film you first need to create an account, clicking on “Create Account”. Fill out the form with all the necessary information and that´s all. After creating an account, select a film, click on “Book” and press “Play Now”.

2. I forgot my password, could you help me?
Simply click on “Forgotten your password?” on the Sign In page, enter the email address you used when you created your account and a link to reset your password will be sent to you.

3. I want to vote for the Audience Award but I don´t know how?
After watching a film, click on the video that appears after the credits, or visit the bonus content, press play and click on “Click here to vote”. You will be redirected to our survey platform and you will be able to rate the film with 1 to 5 stars. You are only allowed to vote one time for each film. Last day to vote is the 22 September at 12.00 CET.

Are you an iPhone user? Press “Learn more” on the video in order to vote.

4. I´m trying to watch a film but it´s not available in my country. Why?
Most films are available in all five Nordic countries, but some of them are not. If the film has a message saying “Not available in your country”, unfortunately, you won´t be able to watch it due to distribution rights.

5. I can’t stream any of the content, what’s going on?
Check the minimum system requirements. We recommend that you update to the latest version of your browser. Internet Explorer on Windows 7 is no longer supported.

6. Do I need a special device to watch a film?
No, if you have access to a PC with Windows 7, Windows 8.1 or Windows 10, a Mac with macOS 10.12 or later, an iPhone, an iPad or an Android tablet or phone, you will be able to use the platform and enjoy all films.

7. Which browsers are supported?
The platform works in Google Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer or Opera but we recommend using the latest version of your browser as earlier versions may not be supported.

8. Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming, we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

9. What devices can I Chromecast from?
You can Chromecast from a Chrome web browser or from an Android device. Also with Apple TV or from an iPhone/iPad device using AirPlay.

10. Should I watch the film after booking it?
Once you order a film, you have 24 hours to press play. Once you press play, you will have 36 hours to watch the film. Films will be available until the 27 September at 23:59 CET.

11. What does “Sold Out” mean?
If the film has a message saying “Sold Out”, it means that there are no tickets/views left. There are 600 tickets/views available for each film.

12. I can´t find the answer to my problem.
You can contact us via our chat from 10 AM to 10 PM, or you can send us an email to ticket@nordiskpanorama.com

For more information visit our website nordiskpanorama.com